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Retailers tighten store return policies

7:23 AM, Dec 20, 2013   |    comments
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SACRAMENTO - If you are given a present that you really don't like this year, you may find it to be more difficult than usual to return it.

When it comes to returns, retailers are fighting a wave of fraud. That's why stores like Best Buy are tightening their policies.

Here's a list of some of the changes you can expect:

At Best Buy you now have to make your return by January 15. Before, they allowed returns up to January 24th. And special orders are no longer refundable.

Sears shortened its regular return policy for major appliances and vacuums from 60 to 30 days, and excludes them from its extended holiday return period.

Toys R Us introduced an extended holiday-return period for most items until January 25, but shortened the return window from 45 days to 30 days on certain electronics purchased on or after November 1. January 9 is the deadline to return certain Christmas gifts including cell phones, camcorders, digital audio players, and video game hardware.

Some stores are very specific with their returns. At overstock.com, they will not take back any TV that's 37 inches or larger. And Office Max will not give refunds on any product that it no longer stocks.

Tod Marks with consumer reports compiled a naughty or nice list when it comes to stores and their return policies. He says Best Buy topped the naughty list this year.

So which retailers made the nice list? Land's End did. They have an unconditional guarantee where you can return any item at any time, for any reason.

Hampton Inn and Suites also made the list where the front desk promises, "if you're not satisfied, we don't expect you to pay."

Southwest Airlines also made the nice list due to their policy of not charging a fee to switch a reservation.

Amazon made the naughty list because they upped their minimum purchase for free shipping from $25 to $35.

News10/KXTV

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